Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We only accept returns for defective items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Instructions for return request
- To submit a return request, go to the online store's menu, or go to the refund policy or a returns page, and then request a return.
- Sign in to your account: In the "Email" field, enter your email address, and then click "Continue". In your email account, open the email sent from our store and copy the six-digit verification code included in the email. Go back to the online store, and then enter a six-digit verification code.
- Click "Request return" for the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store.
- Click "Request return".
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We'll notify you within 14 business days of receiving and inspecting your return regarding the status of your refund. If approved, your refund will be issued automatically to your original payment method. Please note that your bank or credit card provider may require additional time to process and post the transaction.